Through leading-edge systems, ownership, process passion, and discipline, our performance meets or exceeds global OEM quality requirements.

All Grakon processes are certified to IATF 16949 requirements.

Customer Awards / Customer Service

Our focus on providing our customers with the best possible service is evident in our:

  • Field support
  • Service Scorecarding
  • Annual customer survey
  • Real time email
  • 1 hour regional response time

Our goal is to achieve total customer satisfaction. Our customers have rewarded Grakon with several recognition awards. They include:

  • Volvo Top Ten Global Supplier award (2008)
  • PACCAR 50 PPM Supplier (2007-2014)
  • PACCAR 10 PPM Supplier (2007-2018)
  • PACCAR Preferred Supplier
  • Seven-time Daimler Trucks North America Masters of Quality award winner