Awards

We believe quality is only as good as the process. At Grakon, our team continually analyzes and improves core business, engineering, and manufacturing standards in order to hone our process and yield optimal, tangible, measurable results.

Through leading-edge systems, ownership, process passion, and discipline, our performance meets or exceeds global OEM quality requirements.

All Grakon processes are certified to IATF 16949 requirements.

Customer Awards / Customer Service

Our focus on providing our customers with the best possible service is evident in our:

  • Field support
  • Service Scorecarding
  • Annual customer survey
  • Real time email
  • 1 hour regional response time

Our goal is to achieve total customer satisfaction. Our customers have rewarded Grakon with several recognition awards. They include:

  • Volvo Top Ten Global Supplier award (2008)
  • PACCAR 50 PPM Supplier (2007-2014)
  • PACCAR 10 PPM Supplier (2007-2018)
  • PACCAR Preferred Supplier
  • Seven-time Daimler Trucks North America Masters of Quality award winner